Privacy Policy

RokonBureh Health Care Agency (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [rokonbureh.com] (the “Site”) or otherwise interact with us. By using the Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, phone number, postal address, and any other information you choose to provide when contacting us or filling out forms on our Site.

1.2 Non-Personal Information
We may also automatically collect certain non-personal information about your visit to our Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us improve our Site’s functionality and user experience.

1.3 Cookies and Similar Technologies
We may use cookies, web beacons, and other similar technologies to enhance your experience on our Site. Cookies are small text files that help store user preferences and activity. You can disable cookies in your browser settings, but please note that some features of our Site may not function properly if cookies are disabled.

2. How We Use Your Information

2.1 Providing Services
We use the personal information we collect to:

  • Respond to your inquiries and requests.
  • Provide you with information about our non-medical aide and companion care services.
  • Facilitate any consultations or appointments.

2.2 Site Improvement
We use non-personal information (e.g., aggregated data) to analyze Site usage, improve our user interface, and enhance the overall user experience.

2.3 Marketing and Communications
With your consent, we may send you email newsletters, updates, or promotional materials regarding our services. You can opt-out of receiving such communications at any time by following the unsubscribe instructions included in each email or by contacting us directly.

2.4 Legal Compliance and Protection
We may disclose personal information if required by law or if we believe such action is necessary to protect our rights, fulfill a legal obligation, or safeguard the safety of our users or others.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers
We may share your information with trusted third-party vendors who perform functions on our behalf (e.g., hosting providers, payment processors, marketing agencies). These service providers have access to personal information only to the extent necessary to perform their services and are contractually obligated to maintain the confidentiality and security of your information.

3.2 Business Transfers
In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred or disclosed as part of that transaction. We will use reasonable efforts to ensure that the recipient honors the commitments we have made in this Privacy Policy.

3.3 Compliance with Law
We may disclose your personal information when required by law, subpoena, court order, or other legal process, or if we believe such disclosure is necessary to comply with legal obligations, protect our rights, or safeguard the safety of our users or the public.

4. Data Retention and Security

4.1 Data Retention
We retain personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.2 Security Measures
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction
You have the right to request access to or correction of the personal information we hold about you. Please contact us if you wish to review, update, or correct your information.

5.2 Opt-Out
If you no longer wish to receive marketing or promotional communications from us, you may opt-out at any time by following the unsubscribe instructions in each email or by contacting us directly.

5.3 Do Not Track
Our Site does not currently respond to “Do Not Track” (DNT) signals. However, you can learn more about DNT at All About DNT Website.

6. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external websites or services before providing them with your personal information.

7. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can take steps to remove such data from our systems.

8. HIPAA Compliance (Where Applicable)

If we are subject to the Health Insurance Portability and Accountability Act (“HIPAA”) in the United States, any Protected Health Information (“PHI”) we receive will be handled in accordance with applicable HIPAA requirements. For more details on our HIPAA compliance, please reach out to us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the bottom of this Policy. Your continued use of our Site after we post any modifications constitutes your acknowledgment of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at: info@rokonbureh.com

Last Updated: January 6, 2025